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#Chequebook printing manual#

#Chequebook printing manual#

The process involves manual intervention and gathering of data from multiple sources, hence the servicing team got in touch with SheetKraft to get this automated. This process was performed daily and took almost 5 hours to complete.At the end of the day, a Cheque Book Issuance Summary Report is generated and sent to the relevant stakeholders via e-mail.After this, the database team sends the approved status file to the printing and dispatch team for printing & dispatching the cheque book via courier.The database team updates the entries the in database for all customers who fulfil the eligibility and the ones whose request is rejected.

After all processing, the approved & rejection status is updated in the file and sent again to the database team.

The servicing team reviews the request and checks the required eligibility before issuing the cheque book.After this, the DB team downloads the data from the database and provides it to the servicing team.All the cheque book request is recorded via net banking, customer support or through retail branches where customer physically places the request and all the request details get stored in the database.The request count is recorded daily & the updated status is mailed to all the stakeholders via email by EOD.īased on the report, the bank’s administration comes up with various measures to ensure that cheque book requests raised should get resolved within the same day and efficient service to be provided to customers.The report summarizes the issuance/rejection count based on the regional level of the bank. A summarized report for all such requests PAN India is generated by the servicing team.If the customer is eligible, then the request is accepted & an email is triggered to the printing & dispatch team for printing the cheque book & dispatching the same via courier.If the customer does not qualify then the request will be rejected and the relevant reason for rejection will be shared with the customer via e-mail & SMS. The servicing team checks the eligibility of the customer.

The customer opens an account & places a request for a new cheque book.

Let’s review the chequebook issuance process in detail This depicts the efficiency & capability of a bank for completing its customers’ requests within a short turnaround time. One such way of providing efficient service is the issuance of a welcome kit or cheque book as soon as the customer opens an account/ submits a request for cheque book issuance. To offer a seamless banking experience to their customers, banks try to provide quick & responsive banking services to their customers.